Need a hand?
Quick fixes for the usual game night hiccups. Still stuck? Email us at the bottom of the page.
I can't see the room
Cardflix finds rooms over your local network, so everyone needs to be on the same one. Try these in order:
- Join the same Wi-Fi as the host. Not mobile data, and not a different network in the same building.
- On a guest network? Use the host's Personal Hotspot. Guest, hotel, school and office Wi-Fi often stop phones from seeing each other. The host turns on Personal Hotspot (Settings โบ Personal Hotspot) and everyone joins that instead.
- Scan the QR code. The host's screen shows a QR code. Point any phone's camera at it to join in the browser, no app needed.
- Check Local Network access. On the host's iPhone, and on any iPhone joining from the app, go to Settings โบ Privacy & Security โบ Local Network and make sure Cardflix is on.
- Turn off any VPN on the host's phone and the phone that's joining. VPNs can hide nearby devices.
Do my friends need the app?
No. Friends can scan the QR code on the host's screen and play in their phone's browser, and that works on Android too. With the app, rooms show up by themselves and you can host your own games.
How many people can play?
Up to 12 players in a room, host included. Imposter needs at least 3 players; Charades and Skribla need at least 2. Everyone plays on their own phone.
Does everyone need to buy Unlock All?
No, only the host. When the host has Unlock All, everyone in their room plays every deck, whether they joined in the app or in a browser.
How do I restore my purchase?
- Open Cardflix and tap the gear on the home screen.
- Tap Restore purchase.
Make sure you're signed in to the App Store with the same Apple Account you bought it with. Restoring is free; you're never charged twice.
Does Family Sharing work?
Yes. Unlock All supports Family Sharing. If the person who bought it has Purchase Sharing turned on, everyone in their Family Sharing group gets it on their own devices.
Not showing up on a family member's phone? Open Cardflix there, tap the gear, then Restore purchase.
Which devices work?
Cardflix runs on iPhone and iPad with iOS 26 or later. Guests can join from almost any phone with a modern web browser, Android included.
Still stuck?
Email us and we'll help get your game going. Tell us your device, its iOS version and what happened.
support@playcardflix.com